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Managed Technical Support
Joe Scott
Project Manager
jscott@cnyric.org
315-433-8322
Managed Technical Support
CNYRIC Services
Technical & On-Site District Support
The Managed Technical Support Service (MTSS) is designed to provide districts with everything from project-specific IT support, to complete technology management. Utilizing remote access, on-site support, and supplemental support hours, districts can customize an IT support program that best meets their needs.   The mission of Managed Technical Support is to provide technical support, as well on-site hourly support, for school districts. Through the use of progressive and industry standard solutions we will help school districts reduce the total cost of ownership of technology while maintaining exceptional customer service.  Our goal is to alleviate the burden of IT Management.

By the Numbers
31 Districts Participating
21 LAN Techs
15 Directors of Technology
10 Network Administrators
6 Audio Visual Specialists
2 PC Support Specialists
2 Help Desk Techs
 
Proudly serving 50 school districts in the Cayuga-Onondaga, Onondaga-Cortland-Madison, Oswego, and Tompkins-Seneca-Tioga BOCES regions
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From Around the Region: Solvay Varsity Softball Presented with NYS Senate Resolution by Sen. DeFrancisco:
Congratulations to the Solvay Union Free School District (UFSD) Varsity Softball team! After winning the Class B New York State Public High School Athletic Association (NYSPHSAA) Championships in ... more >>

Meet our Featured Teacher: David Chizzonite:
"Collaboration becomes the norm, as students share individual data in order to create larger data sets where trends can be analyzed on a broader scale."  ... more >>

Data Warehouse to host several opportunities for educators and administrators:
Save the date for the following opportunities hosted by the CNYRIC's Data Warehouse team. Friday, June 9, 2017 RTI PLC AIMSweb Plus,  FastBridge, and STAR User Groups Data Coordinators ... more >>

Meet our Featured Teacher: Kristy Townsend:
  "Using technology effectively has created a classroom culture of collaboration."    Kristy Townsend ... more >>

CNYRIC team members participate in Earth Day Litter Cleanup:
The outdoor space surrounding the CNYRIC received special attention on Saturday, April 22, thanks to several team members. Together, Joe Napoli, Teresa Fragola, Tammy Mahady, Shelly McConnell, ... more >>

Meet our Featured Teacher: Justin Ashworth:
    "The students must own the learning. The tools and partnerships that are available today can help empower students to control their ... more >>

More Stories >>        
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Central New York Regional Information Center
6075 East Molloy Road
PO Box 4866
Syracuse, NY 13221

Phone: 315.433.8300
Fax: 315.433.8368

CNYRIC Help Desk
Phone: 315.433.8345
Email: helpdesk@cnyric.org
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